Terms of service

Terms and Conditions

1. General

These Terms and Conditions govern access to and use of the site ch.afnan.com (the "Site") and purchases made on it. They are governed by the laws of the Republic of Chile, in particular Law No. 19.496 on the Protection of Consumer Rights and Law No. 19.628 on the Protection of Private Life.

The Exchange, Withdrawal and Returns Policy, the Refund Policy, the Shipping Policy and the Privacy Policy, published on the Site, form part of these Terms and Conditions.

2. Company details

•Company name: Iconic Brands SpA, RUT (tax ID) 78.027.535-9.

•Line of business: wholesale of toiletries, perfumes and cosmetics.

•Legal representative: Aakash Goklani Taurani, General Manager.

•Address: Av. Ventisquero 1225, Módulo 15, Nave C Oriente, Renca, Santiago, Chile.

•Contact us: support.afnan.com.

3. Acceptance

Simply visiting the Site does not bind the user to anything. To make a purchase, the user must accept these Terms and Conditions before confirming the order, by ticking the corresponding box or through another equivalent form of acceptance.

Iconic Brands SpA will send the customer an email confirmation of each purchase, with the order details, the price paid and the delivery timeframe.

4. Who can purchase

To purchase on the Site, the user must be over 18 years of age and provide true, complete and up-to-date information. The company may cancel orders with false or incomplete information, refunding the full amount paid.

5. Products, prices and stock

•Published prices are in Chilean pesos and include VAT. The shipping cost is shown separately before payment.

•Prices and promotions on the Site are valid only for online purchases and do not necessarily apply to other sales channels.

•Promotions are valid while they are in effect and while stock lasts. Where applicable, the stock available for the promotion will be stated.

•Product photos are for reference only; packaging may vary depending on the batch sent by the manufacturer.

•If, after the purchase, a product is out of stock, the customer will be informed and refunded the full amount paid for that product, or offered an alternative if the customer accepts it.

Obvious pricing error: if a product is published by mistake at a price clearly out of line with the market (for example, $0, $1 or with a 100% discount), the company will inform the customer and offer either to complete the purchase at the correct price or to cancel it, refunding the full amount paid.

6. Payment methods

Payment can be made using the methods available on the Site at the time of purchase, through Flow, which includes credit, debit and prepaid cards, and any others stated at checkout.

Iconic Brands SpA does not store card details: payment is processed directly on the payment gateway's platform. The order is confirmed once the payment is approved.

7. Receipt and invoice

An electronic receipt is issued for each purchase and sent to the email address provided. If it does not arrive, or if the customer needs an invoice, they can contact us by submitting a ticket at support.afnan.com, stating their order number and, for an invoice, their company details.

8. Shipping

We deliver to homes throughout mainland Chile via Shipit, except Easter Island and the Juan Fernández Archipelago. The cost and estimated delivery time are shown before payment. Full conditions are set out in the Shipping Policy.

9. Exchanges, withdrawal, returns and refunds

These are governed by the Exchange, Withdrawal and Returns Policy and the Refund Policy. In summary:

•Legal warranty: 6 months from receipt if the product is defective. The customer chooses an exchange, a refund or repair.

•Withdrawal: 10 calendar days from receipt, with the product sealed, unused and with its factory cellophane. The shipping cost is not refunded.

•Exchanges without defect: 10 calendar days from receipt, with the product sealed. Shipping for the exchange is paid by the customer.

•Testers, samples, gifts and perfumes that are opened or without cellophane cannot be exchanged or returned, unless they have a manufacturing defect.

10. Personal data

Personal data is processed in accordance with the Privacy Policy and Law No. 19.628 and its amendments.

11. Intellectual property

The content of the Site (texts, photos, designs and logos) belongs to Iconic Brands SpA or to their respective owners and may not be used without authorisation. Product brands belong to their manufacturers.

12. Changes

Iconic Brands SpA may modify these Terms and Conditions. Changes take effect from their publication on the Site and do not affect purchases already made.

13. Customer service

For any questions, the customer can contact us by submitting a ticket at support.afnan.com.

WhatsApp: +56 9 2254 0270.
Hours: Monday to Friday, 09:00 to 17:00. Closed on Saturdays, Sundays and public holidays.

Last updated: October 23, 2026