Privacy policy
Privacy Policy
Iconic Brands SpA, with its address at Av. Ventisquero 1225, Módulo 15, Nave C Oriente, Renca, Santiago, is responsible for the personal data provided on ch.afnan.com. Data is processed in accordance with Law No. 19.628 on the Protection of Private Life and its amendments.
1. What data we collect
We collect the data the customer provides when creating an account, making a purchase, subscribing to our communications or contacting us: name, email address, phone number, shipping address, RUT (tax ID) and billing details when an invoice is requested, and purchase history. We also collect browsing data through cookies (see section 6).
We do not collect or store payment card details: payment is processed directly on the payment gateway's platform.
2. What we use the data for
•Processing and shipping purchases, and issuing the receipt or invoice.
•Handling enquiries, exchanges, returns and complaints.
•Providing updates on order status.
•Improving the Site and the shopping experience.
•Sending offers, news and invitations to review products, only if the customer authorises it.
3. Who we share the data with
We do not sell or rent personal data. We only share it with those necessary to complete the purchase and serve the customer: the online store platform, the payment gateway, the shipping company, the invoicing system and Afnan's customer service platform (support.afnan.com). We will also provide it when required by law or by an authority.
Some of these providers may store data on servers located outside Chile, with appropriate security measures.
4. Security
The Site uses an SSL security certificate, which encrypts the information sent. Data is stored on secure networks and can only be accessed by people who need it for their work, under a duty of confidentiality.
5. Marketing communications
The customer may request at any time that no further marketing communications be sent to them, in accordance with Article 28 B of Law No. 19.496. Every promotional email includes an unsubscribe link.
6. Cookies
The Site uses cookies to function (for example, to remember the shopping cart) and to measure visits. Users can disable them in their browser, but some features of the Site may not work properly.
7. Data subject rights
The customer can review and correct their data from their account on the Site. They may also request at any time information about their data, or its correction, deletion or blocking. To do so, they must contact us by submitting a ticket at support.afnan.com. The request will be answered within 2 business days.
8. Data retention
We keep data for as long as it is needed for the purposes described and to meet legal obligations, such as tax obligations.
9. Minors
The Site is intended for people over 18 years of age. We do not knowingly collect data from minors.
10. Changes to this policy
We may modify this policy. Changes take effect from their publication on ch.afnan.com.
11. Contact
For any questions about this policy, the customer can contact us by submitting a ticket at support.afnan.com.
Exchange, Withdrawal and Returns Policy
This policy applies to purchases made on ch.afnan.com and is governed by Law No. 19.496 on the Protection of Consumer Rights and its amendments. It covers three cases: (1) defective products (legal warranty), (2) right of withdrawal and (3) exchanges without defect.
1. Defective products: legal warranty (6 months)
If the product has a fault or defect, the customer has 6 months from the date of receipt to choose between: an exchange of the product, a refund of the amount paid, or repair, where applicable.
The following, among other cases, are considered a defect:
•The product does not meet mandatory quality or safety standards.
•It has manufacturing defects in the product, its components or its packaging (for example, a sprayer that doesn't work, a cracked bottle, leakage or altered product).
•It does not match what was purchased or the characteristics stated on the site.
Requirements:
•The purchase was made on ch.afnan.com.
•The receipt or invoice, or the order number, is provided.
•The product is returned with its original items.
•The defect is not due to misuse, impacts or improper storage by the customer.
Before making the exchange or refund, Iconic Brands SpA will inspect the product to verify the defect. If the product arrived damaged or with an order error, we recommend notifying us within 48 hours of receipt, with photos of the product and packaging, to speed up the resolution. This notice is a recommendation and does not reduce the 6-month legal period.
In cases of defect, shipping costs to collect and resend the product are paid by the company.
2. Right of withdrawal (10 days)
For purchases made on ch.afnan.com, the customer may withdraw from the purchase within 10 calendar days of receiving the product, without giving a reason, in accordance with Article 3 bis letter b) of Law No. 19.496.
To exercise the right of withdrawal, the product must be returned:
•Unused and unopened.
•With its cellophane, seals and original packaging intact.
•With all its accessories and any gifts or promotional products delivered with the purchase.
As these are personal care products, perfumes that have been opened, used or had their factory cellophane removed are not eligible for withdrawal, for hygiene and safety reasons, unless they are defective (see section 1).
In the case of withdrawal, the amount paid for the products is refunded. The original shipping cost is not refunded, and return shipping is paid by the customer, unless the cause is attributable to the company (for example, an order error or a defect), in which case the company pays all shipping.
3. Exchanges without defect
If the customer wants to exchange a product for another (for example, for a different fragrance or size), they may request it within 10 calendar days of receipt, provided the product is sealed, unused and with its cellophane and original packaging, as with withdrawal.
•The exchange is made for a product of equal or greater value; if greater, the customer pays the difference.
•It is subject to stock availability.
•Shipping costs for the exchange are paid by the customer.
•Products bought on clearance or with a special discount cannot be exchanged without a defect. They are still covered by the legal warranty in section 1.
4. Products not eligible for exchange or return
The following cannot be exchanged, returned or withdrawn, unless they have a manufacturing defect:
•Testers, samples and gift products.
•Perfumes that are opened, used or without their factory cellophane.
5. How to request an exchange, withdrawal or return
•The customer can contact us by submitting a ticket at support.afnan.com, stating the order number, the product, the reason and, if there is a defect, photos of the product.
•Our team will respond within 2 business days with instructions for sending or delivering the product.
•Returns address: Av. Ventisquero 1225, Módulo 15, Nave C Oriente, Renca, Santiago.
•Customer service hours: Monday to Friday, 09:00 to 17:00. Closed on Saturdays, Sundays and public holidays.
6. Refunds
The timeframes and method for refunding money are explained in the Refund Policy published on ch.afnan.com.
Last updated: October 23, 2026.