Shipping policy

Shipping Policy

This policy explains how purchases made on ch.afnan.com are shipped.

1. Coverage

•We deliver to homes throughout mainland Chile via Shipit.

•We do not ship to Easter Island or the Juan Fernández Archipelago.

•In-store pickup is not available at the moment; all purchases are delivered to the customer's address.

•Perfumes are flammable products, so they are transported by land only.

2. Delivery times

Delivery times are counted in business days (Monday to Friday, excluding public holidays) from payment confirmation:

•Santiago Metropolitan Region: 1 to 3 business days.

•Other regions: 3 to 7 business days.

•Remote areas: up to 10 business days.

These are estimated times. The delivery time for each order is shown before payment, based on the destination commune.

3. Shipping cost

The shipping cost depends on the destination commune and is shown before payment, separately from the price of the products. Free shipping promotions, when available, will be announced on the Site along with their conditions.

4. Order tracking

When the order is shipped, the customer will receive an email with the tracking number to check the status of the shipment.

5. Address and delivery

•The customer must enter a complete and correct address and a contact phone number.

•If delivery fails due to incorrect details or because no one is available to receive it, the courier may attempt a new delivery or make the order available for pickup at a branch. A new shipment may be charged to the customer.

•All orders are subject to stock availability. If a product is not available, the Refund Policy will apply.

6. Damaged or lost orders

When receiving the order, we recommend checking that the packaging is in good condition. If it arrives damaged or with an error, we recommend noting this with the courier and notifying us within 48 hours, with photos of the product and packaging. If the order does not arrive within the stated timeframe, the customer can contact us by submitting a ticket at support.afnan.com so we can review the case with the courier.

In these cases, the Exchange, Withdrawal and Returns Policy applies and the company pays for any necessary shipping.

7. Contact

For any questions about a shipment, the customer can contact us by submitting a ticket at support.afnan.com. Customer service hours: Monday to Friday, 09:00 to 17:00. Closed on Saturdays, Sundays and public holidays.

Last updated: October 23, 2026.